Delivery & Shipping

UK Mainland Delivery

Standard delivery is £5.99 in VAT. For select larger items requiring pallet shipping, additional charges may apply. These charges are clearly indicated on the respective product pages.

Delivery Timeframe

We stock many items available on a 2-3 business day delivery timescale. For items not in stock, please refer to individual product pages for estimated delivery times.

Time-Sensitive Orders

If you're racing against the clock, we recommend calling us in advance for non-stocked items to confirm delivery timelines. For home installations, schedule your electrician only after receiving all necessary items to avoid any inconvenience.

Collection

You are welcome to collect your goods directly from our warehouse in Hastings, if you would like to arrange this please contact our team directly before placing your order.

Please note: full payment will need to be received before any collections can be made, and a day/time arranged and agreed in advance.

Operating Hours

Our warehouse team is operational from 7:30am to 5:30pm, Monday to Friday. Please note that our store remains closed on Bank Holidays, affecting delivery timelines accordingly.

Courier Information

For real-time courier updates, click on the relevant courier link provided with your tracking number. If tracking information isn't immediately available, please check again after 5pm.

Direct Supplier Shipments

In cases where items are shipped directly from our suppliers, tracking numbers may not be available. For delivery updates, call us at 01424 231585 after receiving your shipping confirmation email.

Pallet Shipments

Certain bulk items may incur pallet charges, as indicated on the product pages. Pallet deliveries are roadside only, so ensure you have adequate space for pallet truck access and offloading. You will need to be home to sign for your delivery, please check for any damage and report within 48 hours.

If you are not home when the delivery is attempted extra charges will apply.

royal mail icon

Royal Mail Service Updates

If you have been emailed a tracking number, or have obtained one from your Green2Go account area you can check the status here: Where is my order?

You can view any service delays with Royal Mail by clicking here.

If your order was delayed you may qualify for compensation, unfortunately you can only claim under the following circumstances:

Compensation Arrangements
Royal Mail may pay compensation to the sender or the addressee of a delayed item posted using products under this scheme where it has not delivered or attempted to deliver the item:

  • Three or more working days after the due date except where an item is redirected, using the Royal Mail Redirection Service;
  • Six or more working days after the due date for items redirected using the Royal Mail Redirection Service;
  • 24 or more hours after the due date for Royal Mail Special Delivery Guaranteed by 1pm® items (not posted on account);may also be eligible for substantial delay compensation if the item has not been delivered or an attempt made to deliver: 
    Seven or more working days after the due date.
    More info if you click here! Please note: You will be redirected to Royal Mail's website.

parcelforce icon

Parcelforce Service Updates

If you have been emailed a tracking number, or have obtained one from your Green2Go account area you can check the status here: Where is my order?

You can view any service delays with Parcelforce by clicking here.

If your order was delayed you may qualify for compensation, unfortunately you can only claim under the following circumstances:

Compensation Arrangements
Parcelforce will not provide compensation to our customers, only to ourselves as we purchase the deliveries. We will always endeavour to send out replacements for lost deliveries once parcelforce confirm proof of delivery cannot be provided and the parcel is marked as missing.

More info if you click here! Please note: You will be redirected to Parcelforce's website.

Delivery Charges

This area explains how the delivery company divides the country into delivery Zones via Postcodes.

We do not ship Internationally currently, UK deliveries only.

Each Zone or Group of Postcodes has its own Price.
Please use the information below as a point of reference -

 - - - - - - - - - - - - - - - - - -

 UK Mainland - £5.99* inc VAT

Pallet charges may apply for some bulk items, this will be noted on the product page.

Oversized Pallet Charge - £150 inc VAT

Standard Pallet Charge - £75 inc VAT

Long Items over 3 Metres - £50 inc VAT

Long Items Under 3 Metres - £15 inc VAT

Any UK postcodes not listed below

- - - - - - - - - - - - - - - - - - - -

We do not offer online orders and deliveries to the following areas:

Aberdeen

AB31-AB35
AB41-AB45

Argyll PH30-PH31
PH34-PH44
PH49-PH99
FK17-FK21
KA28
Arran KA27
Dundee PH15-PH18
Northern Highlands AB36-AB38
AB55-AB56
HS1-HS9
IV
KW0-KW14
PH19-PH29
PH32-PH33
PH45-PH48
Orkney Shetland KW15-KW17
ZE
Isle of Wight IM
Scilly Isles TR
Guernsey GY
Jersey JE

 

You can however contact us for a quotation for these areas.

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Republic of Ireland 

Unavailable currently

- - - - - - - - - - - - - - - - - - -

Channel Islands 

Unavailable currently

- - - - - - - - - - - - - - - - - - -

 

*Prices are subject to change at any time.